If you have an Option A (Self-Contained Water/Waste Water) configuration for your Starbucks Rental Store, a Flojet Demand pump (rated for Potable Water) is used to pump the water from your 5-Gallon water.  Please note that you would never run this pump dry (i.e. on an empty 5-Gallon water bottle or no water bottle).

If you are having problems with your Flojet pump not working, please do the following (in order):

1. Check the light switch located on the lower right wall of the Utility compartment.  If it is RED, your Flojet pump is off.  Flipping it up with make the red light turn off and your Flojet pump turn on.
2. If the light on the light switch (from above) is off.  Cycle the switch to the off position (red light on) and back to the on position (red light off).
3. With your Flojet pump on (from above), open the cold water faucet on the hand sink.  This will release the pressure in the line if it is hydro-locked.
4. Make sure the valve at the top of the PIVOT Water Manifold is open along with the corresponding valves for each water line.

If none of the options above worked, you may have a dead Flojet pump.  Fear not, your Starbucks Rental Store comes equipped with a backup pump.  Please CLICK HERE for a video that will show you how to deploy your backup Flojet pump.

Fruit flies and a foul smell emanating from your Starbucks Rental Store is directly related to the cleanliness of your Store.  In our experience, we have found that if your Store is an Option A (Self-Contained Water/Waste Water), the cleanliness around your Graywater container is probably the culprit.

First and foremost, you must keep your Starbucks Store clean.  This means cleaning it during the day and then doing a deep clean every night.  You must change out the Graywater container on a regular basis before it overflows.  If it overflows, dairy and such will leak into the Utility Compartment and will get everywhere including under and behind the hot water heater.  This will make your cleaning job much harder and take much longer.  The Graywater container, once emptied, must be cleaned before returning to the Cart.  If you put a dirty Graywater Container back in the Store, it will smell and cause fruit flies and bugs to gather.

In Summary:

• Keep your Rental Store clean
• Do a deep clean every night including emptying your Graywater Container - Never leave a Graywater container in the Store overnight without cleaning it.
• When you empty your Graywater container - YOU MUST CLEAN IT before returning it to your Rental Store
• If your Graywater Container overflows into the Utility Compartment, you must do a deep clean including under and around all of the items in there (i.e. hot water heater).

We can always tell when a Store has not been cleaned well during a Rental by the way it returns to PIVOT.  Please remember that you will be Charged extra cleaning fees if your Rental Store is returned to PIVOT filthy.

The Standard B Rental Store contains a Hand Sink and an Espresso Rinser.  The Hand Sink should be for HAND WASHING ONLY and is not a dump sink.  You can dump LIQUIDS ONLY in the Espresso Rinser.

The Enhanced B2 Store has sinks in both Rear Carts.  There is a Hand Sink and Espresso Rinser in the Double Espresso Cart and a Work Sink in the Cold Beverage and Brew Cart.  Same as above, the Hand Sink is for HAND WASHING ONLY.  You can dump LIQUIDS ONLY in the Espresso Rinser and Work Sink.

Please note that there is NO Garbage Disposal in any of these Carts.  Therefore, NO SOLIDS should be dumped down the sinks.  If the sinks are clogged, there is a 99.99% chance that solids were dumped down the sink.  Liquids rarely clog a sink.  You will need to get your plumber to come in and snake the drain to unclog the solids from the sink.

If you have water leaking on your countertop, there can only be 3 reasons.

1. The water connection to the BUNN Brewer is leaking
2. The water connection to the Mastrena is leaking.
3. Your Operations folks have somehow dumped water or ice on the countertop.

The reason why we say this is that it is highly unlikely that water is leaking up from the Utility Compartment or anything under the countertop.

The cause is most likely that someone has moved the Brewer or Mastrena and the fitting has loosened.

Simply tighten the nut on the end of the Stainless Steel Braided Hose being sure not to over-tighten this fitting.  If you are unsure how to do this, have your plumber or maintenance personnel do this for you.

If you have water coming out from the Compartment under the Ice Bin, there is a good likely hood that the hose that drains the leaching water from the Ice Bin to the Condensate Pump has somehow pulled out.

Simply open the Compartment door and locate the hose directly under the Ice Bin.  This hose should terminate into the Condensate Pump (there is a hole on the top of this pump that the hose is inserted).  If the hose in not inserted in this hose, please re-insert it.

If the hose is inserted and water is leaking out of that hole, the Condensate Pump may have lost power.  Please check that the Condensate Pump is plugged in and that the outlet has power.

If the hose is inserted in the Condensate Pump and the pump has power - Please Contact PIVOT at [email protected] for assistance.

Your Starbucks Rental Store typically has a limited menu in comparison to your permanent Starbucks Store.  As such, the Menu displayed should only contain the items available at your Starbuck Rental Store.  Please download the Starbucks Product Assortment document above.

Your Starbucks Rental Store contains Menu Boards that you can use to display your Menus.  These boards require NO tools to update.  Simply un-hang the board from its bracket (mounted into the side wall), slide your menu into the Menu Board and re-hang the Menu Board on the bracket.

If you are unsure of what to put on your menu, appropriate menu forms and sizing - Please contact your Starbucks Representative.

Your POS should be setup on the left side of the POS1 Cart (for the Standard B Rental Store) and the left and right side of the POS3 Cart (for the Enhanced B2 Rental Store).  We recommend that you plug in an outlet strip into the receptacle in the PIVOT Power Distribution Module (the box mounted under the countertop with the illuminated Green toggle switches - the receptacles are located in the back).  Your POS equipment can then be plugged into this outlet strip.  Please remember to have the Green toggle switch ON (ON is lighted).

To install a data line (i.e. CAT5) into the POS Carts - Simply run the line through the cord cover that is installed between the front and rear Carts containing the extension cord, underneath the POS Cart and up through one of the 2 inches holes in the baseplate in to the compartment below where you would install the POS (where the extension cord is plugged into).

Do not modify this Starbucks Rental Store in any way.  This includes changing the electrical or plumbing, drilling or cutting any holes, switching out the equipment, painting anything, writing on anything, removing shelves or racks, covering the branding, etc.  Damage and repair fees can be quite excessive if you modify the Store in any way from the condition you received it.  Please refer to the Schedule of Damages for more information.

PIVOT is here to support you if you have any questions, problems or issues during your Starbucks Rental.  You can reach us via PHONE ((404) 671-9325 – Press 2 for Customer Service) or EMAIL ([email protected]).  Please note that our Support Hours are available during PIVOT’s Normal Business Hours (Monday through Friday from 9AM to 5PM Eastern Standard Time – excluding Company Holidays).

The Starbucks Rental Program is designed to provide an economical Rental Solution to Starbucks Licensees.  As such, the Licensees are required to assist with any on-site maintenance and repairs to the Rental Store.  After the successful completion and sign-off of the Installation, PIVOT will not return to the Rental Store until it is Take Down.  The Renter/Licensee (i.e. Licensee’s General Contractor, Inside Maintenance Team, Trade Contractor, etc.) is required to assist with any on-site maintenance or repairs should an issue arise.  Please contact PIVOT prior to facilitating any repairs.  PIVOT will provide detailed instructions and ship the necessary parts for these repairs.

If you have an OPTION C in a Standard Plus or Enhanced Store, your Starbucks Rental Store has a Starbucks Water Filtration System installed with NEW filters.  These filters are designed to last for a minimum of 3 to 4 months of full Store Operations.

If your Rental lasts longer than 3 Months, PIVOT will contact you at the 3 Month timeframe and ship you replacement filters (Enhanced Stores are 3 months – Standard Plus stores are 4 months).  It is your responsibility to install (or have an authorized technician install) these filters.  The cost of these filters plus shipping will also be added to your Rental at CHECKOUT.  Failure to install these filters may result in a drop in water pressure, store downtime and additional repair fees.

Just like all other Food Service Stores and Equipment, this Starbucks Store requires complete and routine cleaning.  This includes a good cleaning at the end of your Rental.  Additional Cleaning Fees will be accessed if your Store is not clean when it is returned.  This include the removal of all product and Borrowed Equipment from the Rental Store, the wipe down of all surfaces inside and out and the flushing of the sanitary system/ pump prior to the PIVOT team’s arrival for Take Down.

Everything that came with your Rental Store must be returned at the conclusion of your Rental and must be located inside or on the Rental Store prior to Take Down.  It also must be in the same condition as when you received it.  This includes all equipment, fixtures, keys, jockey box, maintenance tool box, pitcher rinsers, hoses, adapters, etc.

Damaged or missing items will incur charges and penalties against your Rental.  Missing equipment may also affect the next Rental for that Store.

Please ensure that all Equipment is cleaned and returned with the Rental Store at the conclusion of your Rental.  If items need to be cleaned in the back of house, please ensure that it is returned to the Rental Store prior to PIVOT's arrival to Take Down the Store.